Who can I talk to if I have a problem?
The Courtesy Desk is open from 7pm to late everyday. Joe West Hall also has a 24 hour desk. You can always ask them for help. Their phone number is: 795-5662. You should also contact your Resident Advisor. Each floor has an advisor that you can talk to about any problems. Make sure that you introduce yourself to your RA when you arrive.
If you have an emergency call the University Police: 924-2222.
You can always call the iGateways office Monday through Friday between 8:00am-5:00pm at: 924-2660.
What is an R.A. (Residential Advisor)?
Each floor in the Campus Village has a student in charge called the Residential Advisor or R.A. You should go to your R.A. if you have a problem with your apartment, or if you have a problem with your roommates. If you do not know who your R.A. is, go to the Courtesy Desk and ask them. Remember the R.A. is there to help you, so be sure to know your R.A.
My roommates make me feel uncomfortable, what should I do?
If you do not feel comfortable with your roommate(s), you should first try talking to them. If that is not possible, speak to your R.A. They are there to help you. You can also speak to our Housing Liaison, Cindy Graham. She can help you make a plan to speak to your roommate(s).
What should I do if something breaks in my room?
Maintenance requests are submitted on-line at the University Housing Website. This is the fastest way to report a problem.
What is my mailing address?
Your mailing address is:
<your first & last name>
375 South 9th Street , Box # <your mailbox number>
San José , CA 95112
Your mailbox number is different than you room number. You should receive a box number with your assignment letter. If you did not receive one, go to the Receptionist located on the 2nd Floor in Campus Village Building B to request your mailbox number.
How do I get my mail?
Mail is delivered Monday through Saturday (excluding holidays) to student mailboxes located in the Mailroom in Joe West Hall. Deliveries and packages may also be picked up here.
Should I purchase a meal plan?
All Campus Village apartments come with a fully equipped kitchen and you are not required to purchase a meal plan. Most iGateways students prefer to cook for themselves and do not purchase a meal plan. There is also a variety of restaurants on campus which accept cash/credit card and do not require a meal plan. These include: Subway, Pizza, Salads Bars, Chinese Food, sushi and Jamba Juice. In addition, there are many restaurants located around the university.
How do I purchase a meal plan?
Once you arrive, if you would like to purchase a meal plan, you should go to the Dining Commons Office across from Campus Village. You will be asked to select from a variety of meal plans. The simplest plan is for 25 all-you-can-eat meals for approximately $220*. (*This price is subject to change)
If I want to cook for myself, where can I buy food?
The Campus Village Market is located on the first floor of Campus Village B. You can buy food, drinks and some supplies for your room or for school.
In addition, there are three local supermarkets:
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The Market by Safeway (located on 2nd Street and San Fernando) - An American style supermarket with a deli, bakery, and Tully's Coffee.
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Asian Supermarket (located on 2nd Street and San Salvador) – An Asian market which specializes in Asian groceries
Do I need to sign up for utilities, telephone, or internet service?
No, included in your rent are the following: Internet Access (256kbps Symmetrical 1 ), Basic Telephone Service (Including unlimited on-campus telephone calls, 100 Local anytime minutes, Voicemail services), Basic Television Package including up to 30 channels. Upgrades are available at an additional cost.
How can I access the Internet from my room?
In order to have Internet in your room, you can plug into the outlet in the wall or log onto the wireless network. You can buy Internet cables in the Campus Village Market or Spartan Bookstore. You should receive instructions on how to log on to the WiFi network from the iGateways office.
Where can I use the phone?
There is one main phone in each apartment for all the apartment mates to share. It is a campus phone used for the housing office and for emergencies. If you have an emergency you can dial 411 on that phone. You can also have a phone in your room to make calls, including international calls with a calling card, but you must purchase a phone and plug it into the wall outlet in your room.
Is there a computer lab nearby?
There is a computer lab on the first floor near the Campus Village Market. The computer lab is open to students and lab hours are posted on the door. The iGateways lab is also open for iGateways students to use from 8am to 5pm.
Where can I wash my clothes?
There is a laundry room on the first floor of the Campus Village building, behind the Courtesy Desk. You must either have a Gold Points Card or a Tower Card to use the machines. When you check in at iGateways office, you will learn about the Tower Card.
Where can I get money?
There are ATM machines on the university campus, in a kiosk between the IS building and the faculty parking lot.
